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Satisfying your customers iseverything in Discounty, and doing a good job at it will result in a high Customer Approval Rating scorecard, otherwise known as C.A.R. However, it can be pretty tricky to score a high rating if you’re not sure how it’s calculated.
Understanding how the Customer Approval Rating scorecard works will enable you to consistently score a high number every shift. Doing so will lead to more money in your pocket. Generally, scoring a 70 or above is considered good in Discounty.
Before you attempt another shift, take a second to learn about all the ways to improve your Customer Approval Rating (C.A.R.) in Discounty.
How is the Customer Approval Rating Calculated?
When checking out customers in Discounty, each customer showsa thought bubble with a faceon the way out the door. There are three possible faces:a smiling face with heart eyes, a regular smiley face, and a frowning face. These faces represent how well you did with that specific customer.
So, to get a high Customer Approval Rating at the end of the shift, you want toshoot for all heart-eyed facessince it’s the highest possible rating you can get. The C.A.R. scorecard calculates your score by the number of positive and negative faces you receive.
Make Sure All Items Are in Stock
First off, and probably the most important, it’s crucial toalways have all items in stockto ensure a high Customer Approval Rating. If a customer walks in and is looking for a specific food, and you unfortunately don’t have it in stock, then this will result in a lower score for that customer.
The best way to make sure this doesn’t happen is bypurchasing inventory every nightand stocking the shelves until they reach their maximum capacity.
Also, it’s important tokeep an eye on your shelveswhile working the register, since it’s possible for them to run out of stock mid-shift. If this happens, run quickly to the back and stock that shelf with the food item.
If you end up running out of inventory of a specific food item in front and in storage, and a customer is looking for it, then ensure to walk up to that customer and interact with them. This will let them know you are out of stock, which can help save your Customer Approval Rating from decreasing a ton.
Once you unlock a new food item from the computer or Trade Deals, customers will hear about it and start shopping for it. ensure to always have these food items ready for purchase.
Work Fast at the Cash Register
It’s very important towork as fast as possible at the cash registerto avoid the line getting too big. While it does take a long time for this to happen,it’s possible for customers to grow impatient with you and threaten to leavethe store if you take too long at the register. This will lead to your Customer Approval Rating scorecard taking a big hit.
you may tell when a customer is getting angry by thecolor of their name cardin the bottom left corner of the screen. A white card is good, yellow means the customer is getting frustrated, andred means they are about to leave.Check out the customers quickly to avoid yellow and red and score a higher C.A.R.
Clean Up After Customers
Another way to help your Customer Approval Rating is by making sure the customer has a good experience while shopping. To do this, you need tomake sure the floor remains clean by mopping up any dirtthat is tracked into the store.
Whenever you see a dirt spot, verify to run to the back room with the computer and interact with the mop bucket.With the mop in hand, interact with the dirt spot to get rid of it and then return to the register to check out customers.
Having dirt in your store will lead to customers moving extra slowly, affecting their experience in your store. A bad experience for customers equals a lower Customer Approval Rating.
The mop bucket can also be picked up and moved wherever you’d like to place it. If you have the space, it’s smart to put it on the sale floor so you can access it immediately when needed.
Get More Customers
As previously mentioned, the more heart eyes you receive from customers, the higher your Customer Approval Rating will be. So, to increase the amount of heart eyes you’re able to earn during a shift, you want to increase thenumber of customers that visit your store.
To do this, you canprint posters and hang them around townto advertise the Discounty store. you’re able to print posters by visiting the print shop, next to the large orange flag in the center of town, and interacting with the large printer. Keep in mind that ittakes 8 in-game hoursto print each poster, but you can eventually pay a fee later on to cut down on this printing time.
After hanging the posters around town, you’ll notice that way more customers will come shop at Discounty. This gives you a chance toearn more heart eye faces and satisfy more customers, leading to a higher Customer Approval Rating.
